Bull999 is committed to handling your personal information with transparency, care, and in accordance with applicable data protection standards. This policy explains exactly what we collect, why we collect it, and how it is safeguarded.
Six core privacy principles that govern how Bull999 handles every piece of personal information entrusted to us by Malaysian players.
Bull999 collects only the personal data that is strictly necessary to operate your account, process transactions, comply with legal obligations, and deliver a safe gaming experience. We do not collect data speculatively or beyond what is required for these stated purposes.
All personal data held by Bull999 is protected using 256-bit SSL encryption in transit and AES-256 encryption at rest. Access to player data is restricted on a strict need-to-know basis and is subject to regular internal security audits.
Bull999 does not sell, rent, or trade your personal information to third-party marketing companies or data brokers under any circumstances. Your data is not a commercial commodity — it is a trust held by us on your behalf and used only as described in this policy.
You have the right to access, correct, or request deletion of your personal data held by Bull999. You may also withdraw consent for specific data processing activities or request restriction of processing. All such requests are handled promptly by our data protection team.
We clearly explain every category of data we collect and the specific purpose for which each category is used. There are no hidden data collection practices at Bull999. This Privacy Policy represents our complete and honest disclosure of our data handling activities.
Personal data is not kept indefinitely. Bull999 applies defined retention schedules to all data categories, aligned with legal, regulatory, and operational requirements. Data that is no longer needed for its stated purpose is securely deleted or anonymised.
This Privacy Policy (the "Policy") sets out the manner in which Bull999 (the "Company", "Platform", "we", "us", "our") collects, uses, discloses, stores, and protects the personal data of individuals who access or use the Bull999 website at https://bull999.cam (the "Website"), create an account, or otherwise engage with our online casino and sports betting services (collectively, the "Services").
Bull999 is committed to protecting the privacy and personal data of all users, including players across Malaysia — from Kuala Lumpur and Petaling Jaya to Penang, Johor Bahru, and Shah Alam. This Policy applies to all personal data collected through the Website, our mobile platform, customer support channels, and any other interaction between you and Bull999.
This Policy should be read in conjunction with our Terms & Conditions and our Responsible Gambling Policy. By registering an account on Bull999 or using our Services, you acknowledge that you have read, understood, and agree to the data practices described in this Policy.
Your ConsentBy registering an account on the Bull999 platform, you provide your informed consent to the collection and processing of your personal data as described in this Privacy Policy. You may withdraw consent for specific non-essential processing activities at any time by contacting our data protection team. Withdrawal of consent for processing required to operate your account may result in the closure of that account.
For the purposes of this Privacy Policy, the following terms shall carry the meanings assigned to them below:
Bull999 is the Data Controller in respect of all personal data collected and processed through the Bull999 platform and its associated services. As Data Controller, Bull999 determines the purposes for which and the means by which your personal data is processed.
All data protection queries, subject access requests, and consent withdrawal notices should be directed to Bull999's data protection contact, reachable via our customer support team. Contact details are provided in Section 16 of this Policy.
Bull999 collects personal data across several categories, depending on the nature of your interaction with the platform. The table below summarises the categories of data collected and their primary purposes:
| Data Category | Examples | Primary Purpose(s) |
|---|---|---|
| Identity Data | Full legal name, date of birth, MyKad / passport / driving licence number and copy | KYC Verification Age Verification Fraud Prevention |
| Contact Data | Email address, mobile phone number, residential address | Account Management Customer Support Transactional Notifications |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), transaction history, deposit and withdrawal records | Payment Processing AML Compliance Withdrawal Verification |
| Gaming Activity Data | Betting history, game session records, win/loss records, bonus usage, wagering patterns | Service Delivery Responsible Gambling Dispute Resolution |
| Technical Data | IP address, device type and identifiers, browser type and version, operating system, session duration, access timestamps | Platform Security Fraud Detection Performance Monitoring |
| Communication Data | Live chat transcripts, email correspondence, support ticket content | Customer Support Quality Assurance Compliance Records |
| Marketing Preferences | Promotional email opt-in/out status, notification preferences, communication channel preferences | Personalised Offers Consent Management |
Bull999 collects personal data through the following channels and mechanisms:
Data you provide directly to Bull999 when you: register an account on the Bull999 platform; complete our KYC identity and age verification process by submitting identification documents; make a deposit or request a withdrawal; contact our customer support team via Live Chat, WhatsApp, or email; respond to surveys or participate in promotional campaigns; or set your communication and marketing preferences.
Data collected automatically as a result of your use of the Bull999 platform, including technical data such as IP address, device identifiers, browser characteristics, session duration, pages visited, and actions taken within the platform. This data is collected through our platform infrastructure, server logs, and cookie technologies as described in Section 11 of this Policy.
In limited circumstances, Bull999 may receive personal data from third parties, including: identity verification and KYC service providers used to confirm the authenticity of documents submitted during onboarding; payment processors (including DuitNow, FPX, Maybank, CIMB, Public Bank, and Hong Leong) who confirm transaction outcomes; fraud detection and anti-money-laundering screening services; and self-exclusion databases where a player has registered for a gambling self-exclusion programme.
Bull999 processes personal data only where a lawful basis exists for doing so. The purposes for which we process personal data, and the corresponding legal basis in each case, are as follows:
Bull999 does not sell your personal data to third parties. We share personal data only in the following limited and controlled circumstances:
Bull999 engages third-party service providers who process personal data strictly on our behalf and pursuant to written data processing agreements. These providers include payment processors (including operators of DuitNow, FPX, and major Malaysian banks), identity verification providers, fraud detection services, cloud infrastructure providers, and customer support technology platforms. All such providers are contractually bound to process data only as instructed by Bull999 and to implement appropriate technical and organisational security measures.
Bull999 may disclose personal data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts where required to do so by applicable law, court order, or regulatory direction. We will provide only the minimum data required to satisfy the relevant legal obligation.
In the event of a merger, acquisition, restructuring, or sale of substantially all of Bull999's assets, personal data held by Bull999 may be disclosed to the acquiring or merging entity as part of the transaction, subject to that entity assuming equivalent data protection obligations as those set out in this Policy. You will be notified of any such change in controller in advance where practicable.
No Sale of Data — Our Firm CommitmentBull999 has never sold, rented, or traded player personal data to third-party marketing companies or data brokers, and we have no intention of doing so. If this policy were ever to change, we would provide clear advance notice and obtain fresh consent where required.
As an online platform operating with global infrastructure and game studio partnerships, Bull999 may transfer certain personal data to servers or service providers located outside Malaysia. Where such transfers occur, Bull999 implements appropriate safeguards to ensure that your personal data continues to receive a level of protection comparable to that afforded under applicable Malaysian data protection standards.
Safeguards applied to international transfers include: binding contractual clauses requiring the recipient to implement equivalent data protection obligations; restricting transfers to jurisdictions recognised as providing adequate data protection; and applying technical measures to minimise the personal data transferred (e.g., pseudonymisation or data minimisation).
Bull999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Our standard retention schedules are as follows:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised such that it can no longer be attributed to any individual. Where retention beyond standard periods is required in connection with ongoing legal proceedings, regulatory investigations, or dispute resolution processes, data will be retained until those matters are concluded.
Bull999 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, alteration, disclosure, or destruction. Our security framework includes:
Your Role in Account SecurityWhile Bull999 implements robust security measures on our end, you are responsible for maintaining the confidentiality of your login credentials. Use a strong, unique password for your Bull999 account. Do not share your username or password with anyone. If you suspect unauthorised access to your account, contact our 24/7 support team immediately via Live Chat.
Bull999 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and support security functions. The following categories of cookies are used:
These cookies are essential for the operation of the Bull999 platform. They enable core functions such as user authentication, session management, security token validation, and load balancing. These cookies cannot be disabled without significantly impairing your ability to use the platform.
Functional cookies allow the Bull999 platform to remember choices you make — such as your preferred language, notification preferences, and display settings — to provide a more personalised experience during each session.
Bull999 uses analytics tools to collect aggregate, anonymised data about how users interact with the platform — such as pages visited, time spent on each section, and features accessed. This data is used exclusively to improve platform performance and user experience. Individual users are not identified through analytics data.
You may manage non-essential cookie settings through your browser settings. Disabling certain cookies may affect the functionality of some platform features. Your browser documentation provides instructions on how to manage cookie settings for your specific browser and device. Please note that strictly necessary cookies cannot be disabled without preventing access to the platform.
Subject to applicable data protection law, you have the following rights in respect of your personal data held by Bull999. You may exercise any of these rights by contacting our data protection team as described in Section 16:
You have the right to request a copy of the personal data Bull999 holds about you (commonly referred to as a Subject Access Request). We will respond to verified requests within 30 days. We may request proof of identity before fulfilling the request.
If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may update certain account information directly through your account settings panel.
In certain circumstances, you may request that Bull999 delete your personal data. This right is not absolute — we may be required to retain certain data for legal, regulatory, or compliance purposes (see Section 9). Where deletion of all personal data is requested, this will require closure of your Bull999 account.
You may request that Bull999 restrict the processing of your personal data in specific circumstances — for example, while the accuracy of data you have contested is being verified, or where you have objected to processing pending our assessment of that objection.
Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that we transmit it to another data controller where technically feasible.
You may object to processing based on legitimate interests at any time. Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. Withdrawal of consent can be actioned via your account notification settings or by contacting support.
How to Submit a Data Rights RequestTo exercise any of the rights described above, contact Bull999's data protection team via Live Chat (24/7) or by email at [email protected]. Please include your registered email address and, where required, a form of identity verification to allow us to process your request securely.
The Bull999 platform is strictly intended for adults aged 21 years and above. Bull999 does not knowingly collect, process, or store personal data relating to individuals under the age of 21.
All account registrations are subject to mandatory age verification as part of the KYC process. Where Bull999 discovers that an account has been registered by or on behalf of an individual under 21 years of age, the account will be immediately suspended, all data associated with that account will be placed under investigation, and the relevant matter will be escalated in accordance with our regulatory obligations.
If you are a parent or guardian and have reason to believe that a minor has registered on the Bull999 platform, please contact us immediately via Live Chat or at [email protected].
🔞 Strict 21+ PolicyBull999 enforces a strict minimum age of 21 years for all platform users. No exceptions are made. Age verification is mandatory and is conducted as part of the account registration and KYC process. Attempting to circumvent age verification constitutes a serious breach of our Terms & Conditions.
The Bull999 platform integrates with third-party service providers for the delivery of certain features, including payment processing (DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, Touch 'n Go eWallet, Boost, GrabPay), identity verification, game delivery from licensed studios, and customer communication tools.
Each third-party service provider operates under its own privacy policy and data protection terms. Bull999 carefully selects its service providers and requires all Data Processors to enter into written agreements that mandate compliance with applicable data protection standards. However, Bull999 cannot be held responsible for the independent data practices of third-party providers beyond the scope of their role as Data Processors acting on our behalf.
The Bull999 platform does not contain links to external third-party websites other than those necessary for the delivery of our Services. We do not endorse the privacy practices of any external website not operated by Bull999.
Bull999 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or the features and functionality of the Bull999 platform.
Where material changes are made to this Policy — particularly changes that affect the legal basis for processing, the categories of data collected, or your rights as a data subject — Bull999 will provide reasonable prior notice to registered users by posting a notification on the platform homepage and/or sending an email to the registered address associated with your account.
The "Last Updated" date displayed at the top of this page reflects the date of the most recent revision. Your continued use of the Bull999 platform following the effective date of an updated Policy constitutes your acceptance of the revised terms. If you do not agree with the revised Policy, you must discontinue your use of the platform and may contact us to arrange account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which Bull999 processes your personal data, please contact our data protection team through the following channels:
Bull999 serves players across Malaysia — including Kuala Lumpur, Petaling Jaya, Penang, Johor Bahru, Shah Alam, Bangsar, and nationwide. Our support team is equipped to handle all data protection queries, subject access requests, consent withdrawal notices, and complaints relating to the use of your personal data by Bull999.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection supervisory authority in the jurisdiction applicable to you.
Our multilingual support team is available around the clock to address any data protection queries, subject access requests, or privacy concerns you may have.
🔞 21+ only. Bull999 is committed to responsible gambling and responsible data handling.